Shipping policy

Free Shipping

We offer Free Shipping on every order within India, no minimum.

Order Processing & Dispatch

All orders are shipped from our warehouse in Mumbai, Maharashtra, India.

Once your order is confirmed, it will be packed and dispatched within the timeframe mentioned at checkout.

Delivery Timelines

India-wide delivery: 3–7 business days

(Delivery time may vary depending on your location, weather, and courier load.)

Deliveries are completed between 9:00 AM – 8:00 PM, Monday to Sunday.

A signature or OTP may be required upon delivery. If you’re unavailable, please ensure someone trustworthy (family member, neighbour, colleague, or building security) is available to receive the order.

The Rizz Club is not responsible for items accepted by an alternative recipient.

After Delivery

We are not responsible for any damage that occurs after the package has been delivered.

If you receive a damaged, leaking, or incorrect product, you must have an unboxing video with the original packaging visible to raise a claim.

This helps us verify the issue and support you quickly.

Claims must be reported within 48 hours of delivery.

Shipping Charges

Shipping is free on all orders within India. Any applicable taxes will be clearly shown at checkout before payment.

Order Marked Delivered but Not Received

If your order is marked as delivered but hasn’t reached you, please contact us within 3 days.

No claims will be accepted after this period.

Customer Support

For any shipping concerns or queries, you can reach us at:

Phone: +91 91525 27111

Email: contact@therizzclub.in